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Podcast: Cloud Subscription Agreements – The Importance of a Meaningful SLA Commitment

Adam Mansfield

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 Adam Mansfield asks, “Has your organization accepted the standard uptime SLA and SLA credit structure found within your cloud vendor’s master subscription agreement?” An uptime SLA is of little value if it does not come with a meaningful credit or penalty structure. Most cloud vendor’s standard penalty structures are not sufficient, let alone meaningful.

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