IT Services Advisory Practice


We would have not been able to accomplish these results without UpperEdge.

AVP IT, F100 Retailer

Managing an IT Services portfolio is a complex and on-going endeavor that presents many challenges. From identifying, evaluating, and selecting the right implementation partners to managing and evaluating existing vendors, companies are continuously challenged to improve cost reduction strategies and increase efficiencies. They need to adapt and align to changing business needs and corporate objectives.

We empower companies

Capabilities

  • IT sourcing and negotiation practitioners with over 17 years of industry advisory experience
  • Experts in facilitating competitive vendor evaluations, negotiating over $6B in services agreements across all facets of IT, and enhancing vendor management strategies
  • Proficiency with a wide range of IT service provider engagements, including System Implementation (SI), Application Management Support (AMS), and Infrastructure & Operations (I&O) sourcing
  • Access to a comprehensive database of IT services pricing, commercial terms, and service-level IT benchmarking that informs our fact-based IT sourcing and negotiation strategies
  • Proven sourcing methodologies using robust tools and templates to:
    • Accelerate the development and execution of negotiation strategies
    • Evaluate the selection and IT cost optimization of service providers
    • Improve vendor relationships

Approach

Facilitate Client Sourcing Events:

  • System Implementation (SI) Sourcing: Develop an SI negotiation strategy, including negotiation preparation, commercial evaluation and rate card/key contract term benchmarks with full contract negotiation support
  • Application Management Services (AMS) Sourcing: Develop an AMS negotiation strategy, including negotiation preparation, commercial evaluation and rate card, key contract terms and service-level benchmarks, along with full contract negotiation support
  • Infrastructure & Operations (I&O) Sourcing: Develop an I&O sourcing and negotiation strategy for Help Desk, Hosting, Desktop, and Security sourcing events including negotiation preparation, commercial evaluation, and full contract negotiation support

Support IT Services Optimization Initiatives:

  • Renewals & Contract Renegotiations: Evaluation, identification and quantification of mark to market gaps and negotiation of existing AMS and I&O provider relationships
  • Sourcing and Labor Optimization: Baseline assessments of incumbent vendors including evaluation of relationships, resource rates, commercial and contractual terms, forecasted short and long-term demand, and opportunity identification to inform and advise an IT sourcing strategy that drives portfolio optimization
  • Rate Optimization Initiatives: Targeted rate analysis of top provider(s) identifying mark to market gaps in rate and key commercial terms

Results

  • Identified $5M-$7M in cost reduction opportunities for global consumer electronics company
  • Achieved $15.2M in savings through rate reductions, improved discounts and multi-year COLA avoidance for global F100 retailer
  • Mitigated downstream risks through protections that provided transparency, predictability and flexibility to adjust terms

Case Studies

 

Next Steps

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