Podcast: ServiceNow Q4 FY20 Earnings – Key Takeaways for Enterprise Customers

Insights for IT Negotiations


ServiceNow had another strong quarter and year, beating expectations and landing even more customers spending over $1M per year. While ServiceNow’s revenue is still heavily coming from its IT Workflows solutions (ITSM, ITOM, ITBM, GRC (now IRM), and Security Operations, etc.), ServiceNow continues to gain adoption of Customer Workflows (CSM, Field Service Management) and Employee Workflows (HR Service Delivery). They have also seen significant growth in Creator Workflows (Now Platform App Engine and IntegrationHub). In this podcast, ServiceNow Practice Leader, Adam Mansfield, discusses where ServiceNow will focus moving forward and the pitches he expects them to make as they work to reach their $10B revenue target. He also shares how enterprise customers could potentially take advantage of key insights from the earnings call in their upcoming ServiceNow negotiations and renewals.

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