Though Workday doesn’t actively promote Customer Success their packages, every Workday customer should at least be aware of them. Workday offers three different tiers of Customer Success packages (Silver, Gold, and Platinum) each with a different set of deployment and post go-live services. Erwann Couesbot, UpperEdge’s Senior IT Sourcing Negotiation Advisor, discusses their differences and provides his recommendations for current and potential Workday customers.
More in-depth information can found in this podcast’s accompanying blog:
Workday Customer Success Packages – Are They Right for You?