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SAP Customer Summit 2024


12:00 – 12:15 p.m. – Welcome & Opening Discussions
Erwann Couesbot – IT Sourcing & Negotiation Manager

12:15 – 12:30 p.m. – Current State of the UpperEdge Journey
David Blake – President & CEO

Lunch is Served

12:30 – 1:00 p.m. – SAP State of the Market
Len Riley – Chief Advisory Officer
This session will provide an overview of the SAP ecosystem, including key trends, challenges, and opportunities facing SAP customers.

1:00 – 1:45 p.m. – Evaluating Your Potential Journey to SAP RISE
Len Riley – Chief Advisory Officer
This session will provide an update on SAP’s RISE go-to-market strategy, product and pricing strategy, commercial agreements constructs, and critical RISE evaluation considerations.

1:45 - 2:00 p.m. - Break

2:00 – 2:45 p.m. – Impact of Generative AI on SAP Implementations
John Belden – Chief Research Officer
This session explores how Generative AI impacts SI business models. We’ll analyze its effect on SI delivery methods, identify key differentiators for SIs, and forecast revenue recovery strategies. We’ll conclude with actionable recommendations to maximize value from SI partnerships in the Generative AI era.

2:45 – 3:30 p.m.The Changing Risk Profile of ERP Implementations
John Belden – Chief Research Officer
This session dissects how new risks can disrupt Generative AI value flows. We’ll pinpoint areas where Generative AI reduces packaged software implementation risks and then shift gears to explore new risks introduced by packaged software’s use of Generative AI. Finally, we’ll discuss strategies to mitigate these risks and potentially transfer them to the SI.

3:30 - 3:45 p.m. - Break

3:45 – 4:15 p.m. – Open Discussion
We’ll leverage this time to address any additional questions the group would like to discuss.

4:15 – 4:30 p.m. – Closing Remarks & Wrap-Up

6:00 - 8:00 p.m. - UpperEdge Sponsored Networking Dinner at Osteria MKT

Osteria MKT Restaurant Logo


1333 Robert-Bourassa, Montréal, QC, H3A 2A4

UpperEdge empowers companies with insights to develop and execute fact-based sourcing, negotiation, and project execution strategies that maximize key IT supplier value. We are a completely unbiased, independent advisory company that is not affiliated with SAP. 

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