- Marisol Esquivel
- Reading Time: 4 minutes
IT Procurement
- Adam Mansfield
- Reading Time: 4 minutes
There’s a noticeable shift happening across enterprise SaaS relationships. Customers working with vendors like Microsoft, Salesforce, and ServiceNow are increasingly…
- Categories: Cloud, IT Sourcing, Risk Management
- Brian Undlin
- Reading Time: 4 minutes
ServiceNow has announced that its entire product portfolio will now be AI-enabled by default. No add-ons. No separate purchases. No…
- Categories: ServiceNow
- Adam Mansfield
- Reading Time: 3 minutes
ServiceNow has been very clear about what it needs from customers in 2026. The real question is whether customers fully…
- Categories: ServiceNow
- Matt Gowing
- Reading Time: 3 minutes
As companies across the U.S. and globally head into year-end renewal season, ServiceNow customers are encountering a familiar but increasingly…
- Categories: ServiceNow