A Microsoft Case Study

Apparel Manufacturer Improves Long-term Microsoft Relationship and Gets Highly Competitive Pricing & Price Protections, Saving $1.3M Over 6 Years

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Client Profile

$7B Manufacturer of Premium Lifestyle Products

Business Issue

  • Company had a long-standing relationship with Microsoft and needed to renew its Enterprise Agreement
  • Was mostly an on-premise customer and was considering expanding its Microsoft portfolio into the Cloud
  • Current Microsoft relationship did not include appropriate downstream protections and had pricing that was
    below market
  • Needed to establish a strategic go-forward relationship given immediate growth and expansion into
    the Cloud

Services & Results

UpperEdge provided an assessment of current pricing and commercial relationship, resulting in the following:

  • Developed a negotiation strategy to achieve a more strategic relationship with Microsoft
  • Achieved highly competitive pricing and discounting across all Microsoft on-premise and Cloud products
  • Obtained custom product access rights that aligned with actual user needs at a significantly reduced price
    for a subset of their user base
  • Achieved long-term price protections on key strategic products
  • Saved $1.3M over a 6-year period

We Align Service Costs to Consumption While Ensuring Productivity Improvements Each Year of Your Term.

We take a holistic approach to your managed services needs across a multitude of commercial issues and employ a highly flexible methodology that enables us to develop a strategy that aligns with your specific requirements while ensuring transparency to cost. Whether you’re looking to renew an existing Managed Services contract for another multi-year term, going to market to replace an incumbent, looking to outsource a portion or all of your in-house support, our market intelligence can empower your decision making every step of the way.

Greg Hall
Greg Hall

Managed Services
Practice Leader

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