Webinars
The Emergence of AI-Enabled Managed Services: Redefining Delivery and Performance
Tuesday May 19th, @ 11:00 ET
AI is no longer a future state; it’s an operational reality. As these technologies redefine service delivery, organizations are shifting their focus toward the concrete impacts on agreements, performance metrics, and risk management.
This session cuts through the noise to examine how AI and agentic capabilities are being integrated into service delivery models today. Drawing on recent and current Managed Services sourcing engagements, we break down how leading organizations are moving beyond traditional SLAs toward XLAs (experience level agreements), AI-driven efficiencies, and outcome-based delivery, while also providing visibility into how MSPs are embedding AI into their delivery models.
Hosted by:
Managed Services
Practice Leader
IT Sourcing & Negotiation Manager
IT Sourcing &
Sr. Negotiation Advisor
The Emergence of AI-Enabled Managed Services: Redefining Delivery and Performance
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Cloud Contracts Decoded: What You Need to Know Before You Sign
Navigating AWS, Azure, and GCP Agreements
Whether you’re deep in a cloud negotiation right now or simply know one is inevitable, understanding how hyperscalers structure their contracts is the edge that separates a good deal from a costly one.
AWS, Azure, and GCP don’t make it easy. Their commitment-based pricing models are complex by design, built to maximize their leverage while minimizing yours. Discounts that look generous often come with strings attached, incentives that seem straightforward rarely are, and the gotchas buried in contract terms can cost your organization for years.
Cloud Contracts Decoded: What You Need to Know Before You Sign
Navigating AWS, Azure, and GCP Agreements
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Hosted by:
SAP, Consulting & Cloud Practice Leader
Justin is responsible for supporting the delivery of IT Sourcing, Negotiation and Supplier Management advisory services to UpperEdge clients.
Justin has over 18 years of multi-faceted IT experience where he has held various IT leadership positions, delivered and managed global IT Outsourcing relationships, consulted organizations on ERP selection and delivery, and negotiated large enterprise technology deals.
IT Sourcing & Negotiation Manager
Dan is responsible for supporting delivery of IT Sourcing, Negotiation and Supplier Management advisory services to UpperEdge clients. He is specifically responsible for contribution to the Consulting and SI Practice as well as Cloud Commercial Advisory services.
Integrated Sourcing Strategy
SAP
Strategy
Cloud Strategy
Managed Services Strategy
System Integrator
Strategy
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