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Managed Services

We Align Service Costs to Consumption While Ensuring Productivity Improvements Each Year of Your Term.

We take a holistic approach to your managed services needs across a multitude of commercial issues and employ a highly flexible methodology that enables us to develop a strategy that aligns with your specific requirements while ensuring transparency to cost. Whether you’re looking to renew an existing Managed Services contract for another multi-year term, going to market to replace an incumbent, looking to outsource a portion or all of your in-house support, our market intelligence can empower your decision making every step of the way.

Greg Hall
Greg Hall

Managed Services
Practice Leader

Managed Services Advisory Service

Provider-Specific Market Intelligence and Expertise Across all Towers

DC / Compute / DR Services

  • Server Support & DR
  • Mainframe, Middleware
  • Incident / Problem Management
  • Patching / Provisioning

Application Hosting Services

  • App & Infra Hosting
  • Hyperscaler Selection / Negotiation
  • Cloud Migration and Support Services

Application Maintenance Support

  • Support Services
  • Incident / Problem Mgt
  • Service Level Frameworks

Service & Help Desk Services

  • Request  Management
  • Incident Management
  • Level 1, 1A, 2 Support

Field Services & End-User Support

  • Staging and Installations
  • Desktop / Laptop, Device Support
  • Asset Management

Database / Storage

  • Availability
  • Maintenance
  • Monitoring / Reporting

Network & Telecom Services

  • Site to Site Connectivity
  • Routers, Switches, Hubs & Appliances
  • Monitoring / Reporting

Security Managed Services

  • Event / Intrusion Detection Support
  • Data Encryption
  • Service Levels Management


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Benefits of Our Engagement


Return On Investment

“UpperEdge had the sourcing expertise and market data we relied on to renew a key IT managed services contract. Their direct insights and involvement led to us saving 8 figures over a 5-year period.”

— IT Sourcing Leader at a Large US-Based Airline

We Provide Highly Customized Deliverables in
Every Client Engagement

Highly Customized Sourcing & Negotiation Strategies

A holistic, integrated sourcing strategy and negotiation roadmap maximizes your leverage so you can achieve a highly competitive deal within your desired timeframe.  

Proposal Solicitation & Templates

A detailed and tailored document for soliciting a comprehensive proposals from vendors that addresses all of the material financial and commercial elements unique to the vendor relationship. 

In-depth Proposal Analysis

Top-to-Bottom review of vendor proposals at key points throughout the evaluation, selection and negotiation process delivering a comparative analysis of key commercial and scoping elements across vendor responses, inclusive of a mark-to-market assessment each vendor vs. themselves.

Term Sheets & Counter Proposals

We empower you with the answers to the test. Leveraging our knowledge, we draft term sheets and counter proposals to drive toward the best possible outcome within your negotiation.

Executive Meeting Agendas and Talking Points

Highly customized and tailored talking points that empower you to persuade senior and executive leadership to approve non-standard discounting and commercial terms.

Comprehensive Contract Reviews

 A detailed contract review with customized recommendations that enable and empower you to address and capture all agreed upon commercial terms.

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