A $55M Financial Service Provider Secures Highly Competitive Rates and Complete Transparency to Roles and Rates

An IT Services Infrastructure Hosting Case Study


Client Profile

A $55M Financial Services Provider

Business Issue

  • Company evaluated the state of its data center infrastructure and determined a need to refresh its core technologies
  • Assessed options of refreshing current data center hardware or pursuing hosted infrastructure solutions and partners and elected to pursue an infrastructure outsourcing solution​
  • Completed an RFI to evaluate prospective infrastructure outsourcing partners to support its transformation effort ​

Services & Results

UpperEdge supported the facilitation of a formal RFP process, including the evaluation and selection of an infrastructure hosting provider, enabling transparency to hosting terms and rates for data center outsourcing services.  Obtained the following favorable commercial and contractual terms:

  • Secured highly competitive commercial terms and rates for data center hosting services for all baseline support needs
  • Negotiated locked in pricing for additional hosting services with clear, specific, and quantifiable costs for increases to core components of infrastructure over term
  • Achieved agreement on market competitive service levels with highly competitive rights to modify within term
  • Validated cost of implementation by securing complete transparency to roles and rates for infrastructure transition and set-up services