Global Chemical & Materials Solutions Provider secures rate reductions of 8-11%

An IT Services Application Management and Support Case Study


Client Profile

A $4B Global Chemicals and Materials Solutions Provider

Business Issue

  • Company, spun off from a leading global chemicals corporation, was undertaking a multi-year transformation initiative designed to establish its own independent infrastructure and application footprint
  • Was provided a separate instance of its parent company’s ERP platform to execute its business during the transition
  • Needed to select and negotiate its own AMS agreement for its ERP instance

Services & Results

Leveraged UpperEdge to mature an integrated sourcing plan for its business and IT transformation initiative.  Positioned forecasted demand for preferred provider’s services to successfully negotiate the following results:

  • Executed Master Services Agreement (MSA) with highly competitive shared risk financial structures for time & materials and fixed fee engagement frameworks
  • Achieved competitive-to-highly competitive MSA-based rate card for AMS, Application Development, and Strategic Consulting services, securing rate reductions of 8-11%
  • Attained benchmarking rights within term for rates as well as service levels
  • Succeeded in getting highly efficient and best-in-class resource FTE allocation:ticket count ratios