Client Profile
A $4B Global Chemicals and Materials Solutions Provider
Business Issue
- Company, spun off from a leading global chemicals corporation, was undertaking a multi-year transformation initiative designed to establish its own independent infrastructure and application footprint
- Was provided a separate instance of its parent company’s ERP platform to execute its business during the transition
- Needed to select and negotiate its own AMS agreement for its ERP instance
Services & Results
Leveraged UpperEdge to mature an integrated sourcing plan for its business and IT transformation initiative. Positioned forecasted demand for preferred provider’s services to successfully negotiate the following results:
- Executed Master Services Agreement (MSA) with highly competitive shared risk financial structures for time & materials and fixed fee engagement frameworks
- Achieved competitive-to-highly competitive MSA-based rate card for AMS, Application Development, and Strategic Consulting services, securing rate reductions of 8-11%
- Attained benchmarking rights within term for rates as well as service levels
- Succeeded in getting highly efficient and best-in-class resource FTE allocation:ticket count ratios
