ServiceNow held its annual Financial Analyst Day ahead of Knowledge ’22 this week, and there many key takeaways that current and new customers need to be aware of. ServiceNow is focused on expanding customer portfolios to include as many products within their 4 workflows (Technology, Customer, Employee and Creator) as they can. Their goal is to further entrench their solutions while also increasing customers’ annual spend.
In this podcast, our ServiceNow Practice Leader, Adam Mansfield, discusses what customers should expect from ServiceNow as they push forward to become a $11B+ company by 2024. He also shares how customers can leverage ServiceNow’s clear goals during their upcoming negotiations and renewals.