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ServiceNow Q1 FY24 Earnings: Customers Need to Expect Aggressive “Pro Plus” AI Push

Adam Mansfield

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ServiceNow’s Q1 FY24 subscription revenue came in at $2.523B, representing 25% growth year-over-year while also beating guidance and analyst expectations. ServiceNow also slightly raised their full year FY24 subscription revenue guidance, now expecting somewhere between $10.56B and $10.575B, which would represent 21.5 to 22% growth.

In this podcast, ServiceNow Practice Leader, Adam Mansfield, discusses what customers should expect from ServiceNow over the course of the upcoming year as ServiceNow does everything it can to accelerate their GenAI product adoption (specifically ramping upgrades and adoption of “Pro Plus”) while also continuing to upsell and cross sell their current customers and adding net new logos. He also shares how customers can leverage ServiceNow’s clear goals during their upcoming ServiceNow negotiations and renewals.

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