In this episode, Adam Mansfield, Advisory Practice Leader at UpperEdge, sounds the alarm on a growing trend in SaaS renewals: consumption-based products being excluded from renewal protections.
Vendors like Salesforce, ServiceNow, and others are pushing customers into new licensing models with usage-based pricing—often without clear definitions or transparency. The kicker? These models are frequently excluded from cost protection clauses, leaving customers fully exposed at renewal time.
Adam walks you through:
- The rise of consumption-based pricing
- What to watch for in your renewal clauses
- Why exclusions are a huge red flag
- How to regain control before it’s too late
If you’re negotiating or preparing for a renewal, this insight is mission-critical.
