A Different SaaS Renewal Negotiation Tactic to Consider August 12, 2025 Adam Mansfield Reading Time: < 1 minutes Adam Mansfield, Practice Leader at UpperEdge, shares a nuanced negotiation approach for SaaS vendors like Salesforce, Microsoft, and SAP.… Read More
The Flexibility Mirage: What SaaS Vendors Don’t Want You to See July 11, 2025 Adam Mansfield Reading Time: < 1 minutes Many SaaS contracts lack an appropriate degree of flexibility that leads to enterprise customers having to make unplanned and significant… Read More
Salesforce Pricing Shifts, AgentForce, and Slack: What Customers Need to Know Before Dreamforce July 10, 2025 Adam Mansfield Reading Time: < 1 minutes Salesforce is making bold changes that every customer needs to pay attention to. In this episode of Insights for… Read More
Salesforce Announces August Price Hike & New AgentForce & Slack Plans: Here’s What You Must Do Now June 23, 2025 Adam Mansfield Reading Time: < 1 minutes Salesforce just announced a 6% price increase effective August 1st (20% for Slack Business+), alongside new Agentforce and Slack… Read More
Salesforce Q1 FY26 Earnings: What AI (AgentForce), Data Cloud & Informatica Mean for Customers May 30, 2025 Adam Mansfield Reading Time: < 1 minutes Salesforce just released its Q1 FY26 earnings, and it’s clear: Agentforce (Salesforce’s AI offering), and Data Cloud are at the… Read More
Salesforce’s New Agentforce Pricing: What You Need to Know May 21, 2025 Adam Mansfield Reading Time: < 1 minutes Salesforce just announced a major update to its AI offering, AgentForce pricing model, introducing flex credits as a new, results-based… Read More
Why the Right TPA Is Your Competitive Edge in the Age of AI May 15, 2025 John Belden Reading Time: < 1 minutes As vendors like Microsoft and Accenture leverage AI to gain an edge in IT negotiations, enterprise buyers risk falling… Read More
SaaS Vendor Frustrations: Price Hikes, AI Pushes & Finding Leverage May 1, 2025 Adam Mansfield Reading Time: < 1 minutes In this episode of Insights for IT Negotiations, UpperEdge’s Adam Mansfield and Kylie Chisholm have a candid conversation on… Read More
SaaS Flexibility: A Promise That Was Never Fulfilled April 22, 2025 Adam Mansfield Reading Time: < 1 minutes In this candid session, Adam Mansfield, Advisory Practice Leader at UpperEdge, challenges the long-held promise of SaaS flexibility. Drawing from… Read More
The Hidden Traps in SaaS Renewals: What Vendors Don’t Want You to Know April 11, 2025 Adam Mansfield Reading Time: < 1 minutes In this episode, Adam Mansfield, Advisory Practice Leader at UpperEdge, breaks down the fine print pitfalls in SaaS renewal negotiations… Read More