ServiceNow’s Q1 FY26 earnings delivered strong growth, but what does it mean for customers navigating renewals, new AI product packaging…
ServiceNow
- Adam Mansfield
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With ServiceNow Knowledge 2026 right around the corner, what should IT leaders and sourcing professionals expect, and how can you…
- Adam Mansfield
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ServiceNow has announced "AI" will be included in all products moving forward, but what does that actually mean for customers?…
- Adam Mansfield
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Consumption-based pricing is rapidly becoming the norm, especially with AI. In this episode, we break down ServiceNow’s hybrid consumption…
- Adam Mansfield
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In this video, Adam Mansfield shares a critical red flag to watch for when approaching a SaaS renewal negotiation,…
- Adam Mansfield
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In this episode of Insights for IT Negotiations, Adam Mansfield and Kylie Chisholm break down the top frustrations enterprise…
- Adam Mansfield
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Many ServiceNow customers are being told Impact is “mandatory” to win discounts or concessions—especially around year-end renewals. In this…
- Adam Mansfield
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SaaS vendors are sliding a nasty detail into SaaS renewal term price protections: taking a “3–5% cap” and multiplying…
- Adam Mansfield
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SaaS vendors often push programmatic renewal price increases—whether you used the product’s features (new or existing) or not. Here’s…
- Adam Mansfield
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Adam Mansfield, Practice Leader at UpperEdge, shares a nuanced negotiation approach for SaaS vendors like Salesforce, Microsoft, and SAP.…