- Adam Mansfield
- Reading Time: 2 minutes
From Hype to Reality: What ServiceNow Customers Should Take Away from Knowledge 2025 Fresh off the floor at Knowledge 2025,…
ServiceNow
- Adam Mansfield
- Reading Time: < 1 minutes
In this episode of Insights for IT Negotiations, UpperEdge’s Adam Mansfield and Kylie Chisholm have a candid conversation on…
- Adam Mansfield
- Reading Time: < 1 minutes
In this candid session, Adam Mansfield, Advisory Practice Leader at UpperEdge, challenges the long-held promise of SaaS flexibility. Drawing from…
- Adam Mansfield
- Reading Time: < 1 minutes
Heading to ServiceNow Knowledge? Don’t just show up—show up with a strategy. In this episode of Insights for IT Negotiations,…
- Adam Mansfield
- Reading Time: < 1 minutes
In this episode, Adam Mansfield, Advisory Practice Leader at UpperEdge, breaks down the fine print pitfalls in SaaS renewal negotiations…
- Adam Mansfield
- Reading Time: < 1 minutes
Adam Mansfield, Practice Leader at UpperEdge, breaks down ServiceNow's latest acquisition of Logik.ai—an AI-powered CPQ solution—and what it means…
- Adam Mansfield
- Reading Time: < 1 minutes
Are you truly getting the flexibility you need from your enterprise SaaS vendor (Salesforce, ServiceNow, Microsoft etc.) and are…
- John Belden
- Reading Time: < 1 minutes
In this episode of Insights for IT Negotiations, hosts Adam Mansfield and Kylie Chisholm dive into the evolving landscape…
- Adam Mansfield
- Reading Time: < 1 minutes
The CRM and ITSM battleground is heating up! Salesforce and ServiceNow are stepping into each other's territories, creating opportunities…
- Adam Mansfield
- Reading Time: < 1 minutes
ServiceNow just announced its largest acquisition ever — a $2.85 billion purchase of Moveworks. This strategic move doubles down…