ServiceNow Knowledge 2025: How IT Leaders Can Turn the Conference into a Strategic Advantage April 22, 2025 Adam Mansfield Reading Time: < 1 minutes Heading to ServiceNow Knowledge? Don’t just show up—show up with a strategy. In this episode of Insights for IT Negotiations,… Read More
The Hidden Traps in SaaS Renewals: What Vendors Don’t Want You to Know April 11, 2025 Adam Mansfield Reading Time: < 1 minutes In this episode, Adam Mansfield, Advisory Practice Leader at UpperEdge, breaks down the fine print pitfalls in SaaS renewal negotiations… Read More
ServiceNow Acquires Logik.ai: A Bold Move into the CRM Battlefield April 4, 2025 Adam Mansfield Reading Time: < 1 minutes Adam Mansfield, Practice Leader at UpperEdge, breaks down ServiceNow's latest acquisition of Logik.ai—an AI-powered CPQ solution—and what it means… Read More
One of the Hidden Traps in Enterprise SaaS Contracts – What You Need to Know! March 25, 2025 Adam Mansfield Reading Time: < 1 minutes Are you truly getting the flexibility you need from your enterprise SaaS vendor (Salesforce, ServiceNow, Microsoft etc.) and are… Read More
Mastering SaaS Negotiations: Key Strategies for IT Leaders March 20, 2025 John Belden Reading Time: < 1 minutes In this episode of Insights for IT Negotiations, hosts Adam Mansfield and Kylie Chisholm dive into the evolving landscape… Read More
Salesforce vs. ServiceNow: The Battle for CRM & ITSM Dominance March 19, 2025 Adam Mansfield Reading Time: < 1 minutes The CRM and ITSM battleground is heating up! Salesforce and ServiceNow are stepping into each other's territories, creating opportunities… Read More
ServiceNow’s Biggest Acquisition Yet: $2.85B Move to Expand Agentic AI, CRM & Search March 11, 2025 Adam Mansfield Reading Time: < 1 minutes ServiceNow just announced its largest acquisition ever — a $2.85 billion purchase of Moveworks. This strategic move doubles down… Read More
Navigating SaaS Pricing: Key Strategies for Actually Locking in Pricing February 26, 2025 Adam Mansfield Reading Time: < 1 minutes In this insightful discussion, we explore the critical aspects of negotiating software-as-a-service (SaaS) pricing with major vendors like Microsoft, Salesforce,… Read More
SaaS Vendors’ Shift to Consumption-Based Licensing: What You Need to Know February 12, 2025 Adam Mansfield Reading Time: < 1 minutes As the biggest SaaS vendors (Microsoft, ServiceNow, and Salesforce) pivot to consumption-based licensing models for AI products and services, how… Read More
ServiceNow Q4 FY2024 Earnings: AI Growth, Bold Revenue Goals, and Negotiation Insights January 31, 2025 Adam Mansfield Reading Time: < 1 minutes Insights for IT Negotiations · ServiceNow Q4 FY2024 Earnings: AI Growth, Bold Revenue Goals, and Negotiation Insights ServiceNow just… Read More