Salesforce Commercial Advisory Services
UpperEdge’s strength is in its specific vendor domain expertise. We had a square hole problem and you guys showed up with a square peg with specialization in a relevant space. And the overall execution against our very specific business issue was great — it wasn’t improvisational.
Maintain Control in Your Salesforce Relationship
Salesforce’s expertly crafted sales system is meticulously designed to extract maximum value from each of their clients. The fact that this cloud giant is the fastest growing enterprise cloud software company to reach an annual run rate of $10B with plans to reach $40B by 2028, is an indicator that their system is working.
The SaaS cloud model is already built to increasingly raise customers’ costs and dependency over time, but Salesforce has taken this to the next level with their incredibly effective sales tactics. This, paired with a perceived lack of leverage, has caused many Salesforce customers to simply give up trying to negotiate with Salesforce, feeling they have very little control over what too often becomes a purely transactional relationship.
We put the power back in your hands and guide you on how to improve your go-forward relationship to maximize the value you receive from Salesforce.
Don’t Settle for Salesforce’s Boiler-Plate Terms
Too many organizations are living with Salesforce’s standard contractual and commercial terms because they feel they have limited leverage when negotiating with Salesforce. But these vendor-centric terms are written so your costs increase significantly at each renewal. The chart below displays the cost differences between Customer A who settled for standard renewal terms and Customer B who worked with us to secure renewal price protections.
Salesforce’s sales organization is focused on executing a companywide plan to “land and expand” with their customers. They work to establish buy-in from business leads and often circumvent the IT or procurement departments because they know establishing line of business relationships is the fastest way to expand their footprint.
Once Salesforce has “landed” your business, they tend to spend the majority of their effort trying to motivate you to adopt more products and little time helping you get more value out of the products you’ve already adopted.
Salesforce can be particularly difficult to work with during renewal negotiations. They often ignore simple requests for information and refuse to provide meaningful commitments or concessions.
Whether you are becoming a new Salesforce customer or have an upcoming renewal, we can provide you with a tailored, fact-based approach for achieving highly competitive non-standard discounting and pricing for products being adopted now and in the future.
Salesforce Practice by the Numbers
Is Salesforce Truly Focused on its Customer's Success?
Are You Truly Prepared for Your Salesforce Renewal?
Salesforce fully appreciates the difficulty associated with customers migrating to other solutions. Their ability to leverage this significant customer challenge has been critical to its success. If you have a renewal approaching, prepare yourself by downloading our webcast recording which:
• Outlines how to effectively prepare for your Salesforce renewal
• Provides actionable strategies to increase your leverage with Salesforce
• Describes how to address Salesforce’s sales tactics during renewal time
We Provide Highly Customized Deliverables in Every Client Engagement
Salesforce Case Studies
- Biopharmaceuticals Client Achieves 20% Price Reduction in Salesforce Renewal Negotiation
- Chemicals Manufacturer Improves Pricing, Discounting, Renewal Term Price Protections and Gets the Ability to Swap Product Subscriptions as Needed
- Financial Services Firm's Salesforce Renewal Results in Restructuring Selection of Products With Savings of $8M Over 6 Years
- Benchmarks Drive Medical Device Company to Highly Competitive Pricing and Renewal Protections in Salesforce Renewal
- U.S. Non-Profit Organization Reshapes Salesforce Contractual Relationship Resulting in $5M in Savings
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Want a Salesforce Negotiation Expert on Your Side?
Let us know your situation by contacting us at 617-412-4323 or sending an email to [email protected]. If you prefer to be contacted, please complete the form below so we can better serve and support your inquiry.