Client Profile
$3B Consumer Products Manufacturer and Retailer
Business Issue
Company’s agreement with their incumbent SAP hosting provider was expiring and they sought to increase service performance and enable flexibility to meet changing business and technical priorities, doing so at on overall reduction in fees
Services & Results
UpperEdge assisted in the development and execution of a holistic sourcing strategy including issuing an RFP, vendor evaluation and selection, and commercial negotiations garnering the following results:
- Leveraged a strategic approach to their RFP so the IT organization could evaluate both the architectural (private vs. public) and vendor options
- Achieved a 44% fee reduction ($5.9M) over 5 years vs. current fees
- Obtained a high degree of commercial transparency including incorporating price protections for the initial term and any agreed-upon renewal terms
- Realized a 51x return on their fees with UpperEdge
