Client Profile
A $28B Global Staffing Company
Client Situation
- Client had an existing Salesforce relationship that was siloed in various geographical locations
- Looked to undergo a strategic IT transformation, including a unified platform allowing all operating companies’ data and solutions to be harmonized
- Needed to determine a strategy for the transformation, accounting for the existing relationship and ensuring that the roadmap aligned with their ability to implement the solution
Services & Results
UpperEdge provided a negotiation framework that kept Salesforce focused on actual requirements:
- Provided pricing and commercial terms assessment (e.g., renewal protections, swap rights, volume discount structure, etc.) on an iterative basis based on updated proposals submitted by Salesforce
- Provided guidance relative to the pricing and commercial transparency needed to truly plan for the future program
- Achieved a best-in-class commercial construct that included future price reductions based upon growth, highly compelling long-term price protections, custom functionality and the ability to leverage Salesforce resources to aid in the roll-out and support of their new solution
- Resulted in over $105M in savings over 5 years
