University Attains Best-in-Class Pricing and Long-Term Price Protections

A Salesforce Case Study


Leading Private Research Institution (Higher-Ed)

Business Issue

  • Client had a transactional Salesforce relationship and had previously adopted Sales Cloud and Community Cloud
  • Interested in adopting multiple new Salesforce products including ExactTarget and Social Studio
  • Needed to ensure they had the proper pricing in place for net-new products as well as secure flexibility and long-term protections as part of their go-forward contractual relationship

Services & Results

UpperEdge empowered the client through the following:

  • Provided a detailed analysis of commercial relationship with Salesforce including pricing and contractual construct
  • Assisted client with navigating Salesforce organization including executive sponsors, to discuss requirements and build a strategic relationship to achieve long-term objectives
  • Ensured the client’s go-forward contractual relationship included best-in-class pricing and a high degree of flexibility with long-term price protections
  • Resulted in $300K in savings over a 6-year period