Client Profile
- A $20B Global Frozen Foods Company
Business Issue
- Company had an existing relationship for AMS and was looking to enhance the value and quality of the services it received to align with how the company had evolved
- Conducted an RFI evaluation process with several providers in order to understand the potential opportunity and benefit of evolving its AMS services
- Elected to renegotiate with provider with an option to compete the scope of the AMS services in the market should a highly competitive restructured deal not be provided
Services & Results
UpperEdge assisted with proposal solicitation development, proposal evaluation and benchmarking, negotiation, and contracting. Secured a competitive- to highly competitive commercial construct with the following material commitments:
- Attained a $9.5M total savings over term, via reduced provider MSOW rate card prices with 4-year rate lock and no COLA or ForEx (currency) adjustments
- Guaranteed commitment to incremental scope in the form of an increase to pool of hours, addition of new applications and related support, including increases to headcount to support critical applications
- Achieved fixed rate cost certainty for services with committed cost reductions year-over-year, reflecting productivity improvements and optimization efforts
- Gained provider investment commitments of $750K to further expand the direction toward digital transformation and IT operations (e.g., S/4HANA Level 1 and Level 2 Impact Assessment, Cloud Migration Assessment, Robotic Process Automation Assessment, etc.)
- Added provider innovation commitments for specific and on-going innovation opportunities, measured quarterly by KPIs within term
