An IT Services Strategic Consulting Case Study

F100 Retailer Leverages Strategic Plan to Identify $13M-$17M in Cost Reduction Opportunities

A soft focus, blurred background of a contemporary retail clothing store, showcasing racks of apparel, display tables, and a bright, spacious environment, ideal for conveying shopping or commercial

$15.2M

Realized Savings

$13M–$17M

Cost Reduction Opportunity

10–15%

Fixed Fee Contingency Caps

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Client Profile

A $33B F100 Global Retailer

Business Issue

  • Corporate multi-year modernization initiative
  • Company directive to optimize $150M in SI labor spend

Services & Results

UpperEdge conducted a market assessment of primary SI labor provider’s commercial and contractual
terms using market intelligence and proprietary tools:

  • Leveraged strategic plan to drive increased value and cost optimization and identified
    $13M – $17M in cost reduction opportunities
  • Achieved $15.2M in savings through rate reductions, improved discounts and multi-year
    COLA avoidance
  • Secured contractual commitment to fixed fee payment structure with capped contingencies
    of 10% for in-flight initiatives and 15% for net new services

We Align Service Costs to Consumption While Ensuring Productivity Improvements Each Year of Your Term.

We take a holistic approach to your managed services needs across a multitude of commercial issues and employ a highly flexible methodology that enables us to develop a strategy that aligns with your specific requirements while ensuring transparency to cost. Whether you’re looking to renew an existing Managed Services contract for another multi-year term, going to market to replace an incumbent, looking to outsource a portion or all of your in-house support, our market intelligence can empower your decision making every step of the way.

Greg Hall
Greg Hall

Managed Services
Practice Leader

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