Client Profile
A $21B Major Airline
Business Issue
- Company was approaching first renewal of chosen managed service infrastructure outsourcing partner for
enterprise critical applications - Had not received the expected value from the outsourcing partner over the term but had unexpected
significant cost increase - Need to quickly determine if their incumbent was going to be the right partner before executing a multi-year extension
Services & Results
UpperEdge supported the development, submission and analysis of an RFI of potential providers, resulting in the following:
- Developed a customized negotiation strategy with incumbent outsourcing partner to improve
go-forward relationship - Achieved 13% in total term fee reductions representing $10.6M in AMS and hosting savings over term
- Negotiated year-over-year productivity improvements within term ranging from 5-19%
- Secured flexibility to adjustments in volumes with no impact in cost for baseline deviations based on
agreed upon thresholds
