Hosted by Advisory Leader, Len Riley & Practice Director Greg Hall
Service providers are leading the charge with improved IT Run support, leveraging tools like Robotic Process Automation (RPA) and Artificial Intelligence (AI) to improve delivery through automation. Suppliers like TCS, Infosys and Cognizant are making advancements to increase their profit margins and meet their Wall Street commitments. To date, these efforts have limited visibility with customers.
This webinar will uncover:
- Various go-to-market strategies of providers, positioning unique automation suites as differentiators but falling short on commitments to customer outcomes based on automation
- How to raise the bar with service providers demanding increased transparency and contractual commitments to both improve outcomes and reduce costs, including where to negotiate in agreements and renewals
- Case studies detailing the most effective strategies to drive improvements to your bottom line by aligning internally to accelerate savings and synergies across all aspects of Run support