AI in Managed Services:
Bridging the Gap Between Expectations and Reality

AI is rapidly transforming managed services, but a gap often exists between what companies expect and what providers can deliver.

While organizations see AI as a game-changer, MSPs are still refining their strategies, balancing risks, and figuring out how to monetize AI-driven efficiencies. The key challenge is aligning investment decisions with real business value.

Join UpperEdge’s experts in this insightful webinar to explore:

  • The State of AI in Managed Services: What’s real, what’s hype, and how AI is evolving across various areas of IT support.
  • Organizational vs. Provider Perspectives: How companies and MSPs view AI’s role, impact, and financial implications.
  • Key Strategic Considerations: What organizations need to evaluate before investing in AI-driven managed services.
  • The Path Forward: How to align AI adoption with long-term business goals and IT cost management.

This session is designed for CIOs, CTOs, VPs of Infrastructure, and decision-makers evaluating AI’s role in their managed services strategy. Don’t miss this opportunity to clarify AI’s real value and ensure your investments align with your business outcomes.

Hosted by:

Greg Hall
Greg Hall
Managed Services
Practice Leader
Scott Braverman
Scott Braverman
IT Sourcing & Negotiation
Manager
Ally Kuppens
Ally Kuppens
IT Sourcing &
Negotiation Advisor

AI in Managed Services 
Bridging the Gap Between Expectations and Reality

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