ServiceNow rolled out the new solution, Impact, earlier this year. If you are a ServiceNow customer, you have likely been pitched it and experienced an aggressive push to get it into your renewal.
In this podcast, ServiceNow Practice Leader, Adam Mansfield, covers:
- What is ServiceNow Impact
- Why Impact is so important to ServiceNow
- What comes with each of the four (4) available packages
- How it is priced
- What concessions and commercial terms (discounting, protections, etc.) should be addressed