Podcast: ServiceNow Impact – What Customers Need to Know

ServiceNow rolled out the new solution, Impact, earlier this year. If you are a ServiceNow customer, you have likely been pitched it and experienced an aggressive push to get it into your renewal.

In this podcast, ServiceNow Practice Leader, Adam Mansfield, covers:

  • What is ServiceNow Impact
  • Why Impact is so important to ServiceNow
  • What comes with each of the four (4) available packages
  • How it is priced
  • What concessions and commercial terms (discounting, protections, etc.) should be addressed

Follow me, Adam Mansfield, on Twitter @Adam_M­ansfield_,find my other UpperEdge blogs  and follow UpperEdge on Twitter and LinkedIn.

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