If your ServiceNow renewal is coming up in December, the time to start planning is now. In this episode, Adam Mansfield, Advisory Practice Leader at UpperEdge, shares critical insights on how to avoid last-minute chaos and secure a deal that actually meets your organization’s needs, not just ServiceNow’s goals.
From aligning stakeholders and reviewing usage data to assessing AI adoption and vendor messaging, Adam walks through what it really takes to prepare the right way, especially as vendors push Pro Plus, Now Assist, and aggressive upgrades.
In this episode:
- Why “six months out” is often not enough
- What to audit in your existing ServiceNow relationship
- How to structure internal messaging and vendor communications
- What to lock down now for AI, upgrades, and future scalability
