Salesforce vs. ServiceNow: The Battle for CRM & ITSM Dominance

The CRM and ITSM battleground is heating up! Salesforce and ServiceNow are stepping into each other’s territories, creating opportunities for strategic moves. In this video, Adam Mansfield, UpperEdge’s Salesforce Advisory Practice Leader, breaks down the latest developments, key insights from recent earnings calls, and how customers can leverage this rivalry to their advantage. Learn how to challenge your reps, ask the right questions, and maximize your value in this evolving landscape.