ServiceNow’s Q1 FY26 earnings delivered strong growth, but what does it mean for customers navigating renewals, new AI product packaging and pricing, along with associated contract negotiations?
In this breakdown, Adam Mansfield analyzes key takeaways from ServiceNow’s earnings call, including revenue growth, AI-driven packaging changes, and the shift toward consumption-based pricing. He explains why Now Assist and non-seat-based pricing models are becoming central to ServiceNow’s strategy, and what that means for your cost exposure.
With 50% of new business now tied to consumption models and AI embedded across SKUs, organizations must rethink how they approach renewals, transparency, and forecasting. Adam outlines the risks, opportunities, and negotiation strategies buyers need to understand in 2026.
If you’re planning renewals, attending Knowledge, or evaluating ServiceNow AI investments, this is critical insight to help you avoid unexpected costs and secure better terms.