Podcast: Is Salesforce Truly Focused on Its Customers’ Success?


Salesforce is approaching customers ahead of their renewals asking for additional purchases to help them meet their own quarterly goals. Beware of any changes to your price protections and conditions, the language is foggy and seems to be intended to protect Salesforce’s revenue more than customer needs. Whether you have been approached with these changes or not, we expect more customers to be confronted with these sales tactics soon. Rather than letting Salesforce make the discussion about how the customer can spend more, customers should be sure to keep the focus on their needs and the value they receive from Salesforce products.

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