Podcast: Salesforce Q3 FY20 Earnings – It All Comes Down to Customer 360


Salesforce beat Wall Street revenue and earnings estimates, posted 33% overall revenue growth for the quarter and had a net loss of $109M while maintaining previously raised full year guidance. During the earnings call, Chairman and Co-CEO, Marc Benioff also restated the lofty $35B revenue target for FY24. It is clear that in order to effectively double their revenue in five years, they will need to get more customers to buy into and adopt the Customer 360 (now Customer 360 Trust) which will include an expansion of the customer’s Salesforce portfolio. They are counting on this as well as getting ramped adoption and revenue from recently acquired MuleSoft and Tableau. In this podcast, Adam Mansfield shares his perspective on how Salesforce is going to achieve these goals and discusses what Salesforce’s loyal customer base needs to start preparing for.

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