Predicting what this year holds for current ServiceNow enterprise customers is a bit of a challenge with former SAP CEO, Bill McDermott, now at the helm. However, when considering the recent announcements ServiceNow has made and what we know about McDermott, we can see that there are some clear directions they will take and potential changes in store. Being able to anticipate the direction ServiceNow is headed and the potential changes the company may make will allow enterprises to better manage their go-forward relationship with ServiceNow. In this podcast, Adam Mansfield shares his predictions for what we can expect from ServiceNow in 2020 and ultimately what enterprise customers should start to prepare for now.
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