ServiceNow beat guidance and consensus in Q1 FY20 with subscription revenue growing 34%, reaching $995M. ServiceNow’s success is largely tied to the significant growth in the number customers that have expanded their portfolios and are now paying over $1M per year. There has been increased adoption of key products including but not limited to ITSM Pro, HR Service Delivery, and CSM. In this podcast, Adam Mansfield shares what this impressive quarter means for enterprises and what enterprises interested in becoming a new ServiceNow customer (or adding new products) need to do to prepare for ServiceNow’s revamped sales playbook.
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