Erik Bullard

If you are a longstanding ServiceNow customer, chances are you initially engaged ServiceNow as an IT helpdesk or ticketing tool. But over the last several...

As the year end approaches, many organizations find themselves in the final strokes of their Microsoft renewal negotiation.  Microsoft is gearing up to close the...

Microsoft recently announced upcoming price adjustments that will likely affect their customer’s future purchasing decisions. Specifically, they announced 10% price increases for on-premise Office 2019...

Last week ServiceNow released their earnings for the first quarter of 2018, ending on March 31st.  Looking at the numbers at face value certainly paints...

Salesforce can be tough as nails when it comes to their contract negotiations. As part of their goal to reach $20 billion in revenue by...

ServiceNow announced the results of its 2017 fiscal year earnings last night. Although they missed their revenue guidance by ~$3M, they had very strong financial...

Negotiations and contracts with large IT providers can be intimidating and downright confusing. There are some major concerns that plague large enterprise customers after the...

When an enterprise decides to adopt Microsoft’s Azure, they typically make an upfront financial commitment to Microsoft known as an Azure Monetary Commitment. Seems simple...

Salesforce boasted very strong numbers for the start of their fiscal year 2018.  The real story here is not the numbers themselves — we all...