Erik Bullard

For many large organizations, managing Microsoft is a multifaceted beast.  In addition to handling your day-to-day Microsoft interactions, there are likely other areas where you...

Ecommerce, the buying and selling of goods or services online has long been increasing in prevalence. But COVID, the global pandemic that severely limited in-person...

Are you a customer of Salesforce Support (such as Premier Success), Production/Development environments (such as Sandbox) or Security solutions (such as Shield)?  If you’re feeling...

It is an interesting time to be a Microsoft Support customer (to say the least).  Many of you reading this may have already started to...

Microsoft recently announced Azure Dedicated Host which, in a nutshell, is another means to move your on-premise servers into Microsoft’s cloud, Azure.  The differentiator is...

The results of Microsoft’s Q4 FY19 earnings were to be expected.  Microsoft performed extremely well and continues to grow; they achieved over $125B in revenue...

Microsoft released yet another version of Office.  In the past, new Office versions included more functionality and yielded higher employee productivity.  So even if an...

If you are a longstanding ServiceNow customer, chances are you initially engaged ServiceNow as an IT helpdesk or ticketing tool. But over the last several...

As the year end approaches, many organizations find themselves in the final strokes of their Microsoft renewal negotiation.  Microsoft is gearing up to close the...

Microsoft recently announced upcoming price adjustments that will likely affect their customer’s future purchasing decisions. Specifically, they announced 10% price increases for on-premise Office 2019...

Last week ServiceNow released their earnings for the first quarter of 2018, ending on March 31st.  Looking at the numbers at face value certainly paints...

Salesforce can be tough as nails when it comes to their contract negotiations. As part of their goal to reach $20 billion in revenue by...

ServiceNow announced the results of its 2017 fiscal year earnings last night. Although they missed their revenue guidance by ~$3M, they had very strong financial...

Negotiations and contracts with large IT providers can be intimidating and downright confusing. There are some major concerns that plague large enterprise customers after the...

When an enterprise decides to adopt Microsoft’s Azure, they typically make an upfront financial commitment to Microsoft known as an Azure Monetary Commitment. Seems simple...

Salesforce boasted very strong numbers for the start of their fiscal year 2018.  The real story here is not the numbers themselves — we all...