ServiceNow ITSA Unlimited Customers: Beware of These Licensing Changes

If you are a longstanding ServiceNow customer, chances are you initially engaged ServiceNow as an IT helpdesk or ticketing tool. But over the last several...
Read MoreMicrosoft Cloud Negotiations: Sweet Upfront with a Bitter Aftertaste

As the year end approaches, many organizations find themselves in the final strokes of their Microsoft renewal negotiation. Microsoft is gearing up to close the...
Read MoreA Deeper Look into Microsoft’s October 2018 Price Increases

Microsoft recently announced upcoming price adjustments that will likely affect their customer’s future purchasing decisions. Specifically, they announced 10% price increases for on-premise Office 2019...
Read MoreServiceNow Q1 2018: Winning the Upsell

Last week ServiceNow released their earnings for the first quarter of 2018, ending on March 31st. Looking at the numbers at face value certainly paints...
Read MoreSalesforce Agreements – Flexibility for Large Enterprises

Salesforce can be tough as nails when it comes to their contract negotiations. As part of their goal to reach $20 billion in revenue by...
Read MoreServiceNow FY 17 Q4 Earnings - Key Takeaways

ServiceNow announced the results of its 2017 fiscal year earnings last night. Although they missed their revenue guidance by ~$3M, they had very strong financial...
Read MoreHow Expensive is the Air in Your IT Contract?

Negotiations and contracts with large IT providers can be intimidating and downright confusing. There are some major concerns that plague large enterprise customers after the...
Read MoreMicrosoft's Azure: Confusion Leads to Profit

When an enterprise decides to adopt Microsoft’s Azure, they typically make an upfront financial commitment to Microsoft known as an Azure Monetary Commitment. Seems simple...
Read MoreSalesforce Q1 FY2018 -- A Strong Quarter + Raised Expectations = High Costs for Future Expansion

Salesforce boasted very strong numbers for the start of their fiscal year 2018. The real story here is not the numbers themselves — we all...
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