What Makes Salesforce Commerce Cloud Negotiations Different
Ecommerce, the buying and selling of goods or services online has long been increasing in prevalence. But COVID, the global pandemic that severely limited in-person...
Read MoreThe Escalating Costs Buried in Your Salesforce Agreement
Are you a customer of Salesforce Support (such as Premier Success), Production/Development environments (such as Sandbox) or Security solutions (such as Shield)? If you’re feeling...
Read MoreWhy Microsoft is Killing Premier Support
It is an interesting time to be a Microsoft Support customer (to say the least). Many of you reading this may have already started to...
Read MoreMicrosoft’s New Fees Aim to Shut Out the Competition
Microsoft recently announced Azure Dedicated Host which, in a nutshell, is another means to move your on-premise servers into Microsoft’s cloud, Azure. The differentiator is...
Read MoreMicrosoft’s Q4 FY19 Earnings Reveal a Subtle Shift in Focus
The results of Microsoft’s Q4 FY19 earnings were to be expected. Microsoft performed extremely well and continues to grow; they achieved over $125B in revenue...
Read MoreOffice 2019: The New Release Microsoft Doesn’t Want You to Buy
Microsoft released yet another version of Office. In the past, new Office versions included more functionality and yielded higher employee productivity. So even if an...
Read MoreServiceNow ITSA Unlimited Customers: Beware of These Licensing Changes
If you are a longstanding ServiceNow customer, chances are you initially engaged ServiceNow as an IT helpdesk or ticketing tool. But over the last several...
Read MoreMicrosoft Cloud Negotiations: Sweet Upfront with a Bitter Aftertaste
As the year end approaches, many organizations find themselves in the final strokes of their Microsoft renewal negotiation. Microsoft is gearing up to close the...
Read MoreA Deeper Look into Microsoft’s October 2018 Price Increases
Microsoft recently announced upcoming price adjustments that will likely affect their customer’s future purchasing decisions. Specifically, they announced 10% price increases for on-premise Office 2019...
Read MoreServiceNow Q1 2018: Winning the Upsell
Last week ServiceNow released their earnings for the first quarter of 2018, ending on March 31st. Looking at the numbers at face value certainly paints...
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