Do Customers Really Benefit from ServiceNow’s Innovation?
ServiceNow CEO, Bill McDermott, recently stated, “We want to be the most innovative, the fastest-moving, most resilient enterprise performer for our customers on the planet.”...
Read More5 Tips for Negotiating with ServiceNow
Are you considering becoming a new ServiceNow customer or do you have a ServiceNow renewal coming up? Beyond just getting the best ServiceNow pricing and...
Read MoreIs ‘Bundling’ ServiceNow’s Ace in the Hole?
ServiceNow CEO Bill McDermott said last week that $7.4 trillion will be invested in digital transformation over the next three years. The main driver? Dealing...
Read MoreServiceNow Starts off 2020 in the Fast Lane
I had a feeling ServiceNow was going to make news in 2020 but who knew so many key announcements would come this early in the...
Read MoreLifting the Veil on ServiceNow Pricing
As we have written before, ServiceNow is evolving quickly and is not the same company that it once was. It is becoming a cloud giant...
Read MoreInside ServiceNow and Microsoft’s Intensifying Alliance
ServiceNow and Microsoft announced a strengthening of the partnership they established last October with the ultimate goal per their July 9th press release, “to accelerate...
Read MoreWhat Keeps ServiceNow Awake at Night?
As you prepare for any negotiation, it is important to first assess and understand the goals and objectives of the party sitting across the table...
Read MoreHEAD IN THE CLOUDS: ServiceNow’s Knowledge19 Agenda and Cloud SLA Concerns
It is hard to stay on top of the latest news, events and rumblings tied to cloud computing and the cloud vendors responsible for it....
Read MoreHEAD IN THE CLOUDS: ServiceNow’s CFO Resigns and Cloud Price Protection Myths
It is hard to stay on top of the latest news, events and rumblings tied to cloud computing and the cloud vendors responsible for it....
Read MoreServiceNow ITSA Unlimited Customers: Beware of These Licensing Changes
If you are a longstanding ServiceNow customer, chances are you initially engaged ServiceNow as an IT helpdesk or ticketing tool. But over the last several...
Read More