IT Services

What CIOs Should Demand in QBRs With Their MSP

November 11, 2025
Ally Kuppens
Reading Time: 4 minutes

Most QBRs still look in the rearview mirror. They focus on the performance and stability of the environment, including metrics…

Categories: Digital Transformation, IT Services, Managed Services

The Modern-Day TPA: Your First Line of Defense in an AI-Driven World

March 31, 2025
Dave Blake
Reading Time: 7 minutes

Why choosing the right modern third-party advisor is now a strategic leadership decision in an AI-driven world. The Commercial Rules…

Categories: Contract Negotiations, Digital Transformation, IT Services, IT Sourcing

Strategies for Holding Your ERP System Integrators Accountable

April 9, 2024
Shawn Stamp
Reading Time: 5 minutes

Complex ERP transformation initiatives can leave room for misalignment of your SI’s roles and responsibilities, resulting in delays and costly…

Categories: ERP Program Management, IT Services

IT Vendor Negotiation Checklist: Ace Your Vendor Selection Process

January 23, 2024
Brian Undlin
Reading Time: 8 minutes

IT projects often have strict start dates that can put pressure on your contract negotiation timeline. One of the most…

Categories: IT Services

5 Costly Mistakes in Infrastructure Outsourcing

October 10, 2023
Greg Hall
Reading Time: 5 minutes

Consider yourself warned. These mistakes when outsourcing your managed service provider can derail your efforts, erode your business case, and…

Categories: Cost Optimization, IT Services, Managed Services

Optimizing Your IT Services Portfolio: 4 Key Steps

September 26, 2023
Greg Hall
Reading Time: 4 minutes

Periodically assessing the efficiency of your IT services spend is vital for uncovering optimization opportunities and areas where you may…

Categories: Cost Optimization, IT Services

5 Opportunities to Optimize Third-Party IT Services Spend

September 19, 2023
Greg Hall
Reading Time: 4 minutes

An optimized IT services portfolio helps companies maximize cost efficiency and manage risks so they can instead focus on strategically…

Categories: Cost Optimization, IT Services, Managed Services

3 Resource Management Tactics for Sustainable Transformation Programs

January 4, 2023
Ted Rogers
Reading Time: 4 minutes

If you are in the initial stages of vendor selection for your transformation program, or perhaps you are “seeing red”…

Categories: IT Services

3 Reasons You Might Select the Wrong Transformation Partner

December 7, 2022
Ted Rogers
Reading Time: 6 minutes

Enterprises are launching digital transformation programs for numerous reasons. The business may need to address a supply chain issue, make…

Categories: Digital Transformation, IT Services

5 Vendor Sales Negotiation Tactics and How to Counter Them

November 10, 2022
Len Riley
Reading Time: 8 minutes

Far too many IT executives are ill-prepared for the sophistication of messaging and tactics vendors bring to the negotiation table.…

Categories: IT Services

IT Services

What CIOs Should Demand in QBRs With Their MSP

The Modern-Day TPA: Your First Line of Defense in an AI-Driven World

Strategies for Holding Your ERP System Integrators Accountable

IT Vendor Negotiation Checklist: Ace Your Vendor Selection Process

5 Costly Mistakes in Infrastructure Outsourcing

Optimizing Your IT Services Portfolio: 4 Key Steps

5 Opportunities to Optimize Third-Party IT Services Spend

3 Resource Management Tactics for Sustainable Transformation Programs

3 Reasons You Might Select the Wrong Transformation Partner

5 Vendor Sales Negotiation Tactics and How to Counter Them

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