Greg Hall

Cost optimization is a doctrine that IT organizations have continuously lived by, but it has taken on a higher degree of urgency given the current...

It’s no secret that Application and Infrastructure Management and Support (AMS and IMS) service providers have latched onto artificial intelligence (AI).  Most have attempted to...

To ensure continuity of critical operations, all businesses should take these practical steps to engage, assess, and partner with offshore service providers. Companies all over...

There is no denying we are in uncertain and unprecedented times.  As the longest bull market in modern history comes crashing to a halt and...

There are always risks involved with outsourcing IT services, but this is especially true when outsourcing critical managed services such as infrastructure and application management...

How CIO’s and CTO’s are Changing the Narrative on AMS Expectations Application Management Support (AMS) providers aren’t winning or preserving AMS awards based on rate...

Outsourcing your infrastructure to a Managed Service Provider (MSP) has its benefits but it also comes with its own sets of risks.  Here, I will...

Managing Change with Deadband, ARC, and RRC Metrics A best practice to address changes to your scope of outsourced services is to establish price points...

Best Practice Metrics for Tower-based I&O Services As we continue our 5-part series on Normalizing Your I&O RFP Proposals:  Solid Metrics You Can Operationalize, we...

Best Practice Metrics for Tower-based I&O Services As we continue our 5-part series on Normalizing Your I&O RFP Proposals:  Solid Metrics You Can Operationalize, we...