Greg Hall

There is no denying we are in uncertain and unprecedented times.  As the longest bull market in modern history comes crashing to a halt and...

There are always risks involved with outsourcing IT services, but this is especially true when outsourcing critical managed services such as infrastructure and application management...

How CIO’s and CTO’s are Changing the Narrative on AMS Expectations Application Management Support (AMS) providers aren’t winning or preserving AMS awards based on rate...

Outsourcing your infrastructure to a Managed Service Provider (MSP) has its benefits but it also comes with its own sets of risks.  Here, I will...

Managing Change with Deadband, ARC, and RRC Metrics A best practice to address changes to your scope of outsourced services is to establish price points...

Best Practice Metrics for Tower-based I&O Services As we continue our 5-part series on Normalizing Your I&O RFP Proposals:  Solid Metrics You Can Operationalize, we...

Best Practice Metrics for Tower-based I&O Services As we continue our 5-part series on Normalizing Your I&O RFP Proposals:  Solid Metrics You Can Operationalize, we...

How CIO’s can ensure they maintain control of their sole source negotiations The SI engagement playbook Make no mistake, your SI’s plan to secure a...

Best Practice Metrics for Tower-based I&O Services As we continue our 5-part series, we turn our attention to hosting metrics.  If you missed Part 1...

Best Practice Metrics for Tower-based I&O Services When going to market to secure proposals for Infrastructure and Outsourcing (I&O) services, the responses you receive can...