Greg Hall

Consider yourself warned. These mistakes can derail your efforts, erode your business case, and start you off on the wrong foot with your chosen provider....

IBM just announced it will spin off its managed infrastructure unit to double down on CEO Arvind Krishna’s strategy of transforming IBM.  While the market...

The pandemic has prompted businesses to hit the brakes on their large transformation projects, seek ways to reduce project costs, or even in some cases,...

Cost optimization is a doctrine that IT organizations have continuously lived by, but it has taken on a higher degree of urgency given the current...

It’s no secret that Application and Infrastructure Management and Support (AMS and IMS) service providers have latched onto artificial intelligence (AI).  Most have attempted to...

To ensure continuity of critical operations, all businesses should take these practical steps to engage, assess, and partner with offshore service providers. Companies all over...

There is no denying we are in uncertain and unprecedented times.  As the longest bull market in modern history comes crashing to a halt and...

There are always risks involved with outsourcing IT services, but this is especially true when outsourcing critical managed services such as infrastructure and application management...

How CIO’s and CTO’s are Changing the Narrative on AMS Expectations Application Management Support (AMS) providers aren’t winning or preserving AMS awards based on rate...

Managing Change with Deadband, ARC, and RRC Metrics A best practice to address changes to your scope of outsourced services is to establish price points...