Application Management Services

How CIO’s and CTO’s are Changing the Narrative on AMS Expectations Application Management Support (AMS) providers aren’t winning or preserving AMS awards based on rate...

Managing Change with Deadband, ARC, and RRC Metrics A best practice to address changes to your scope of outsourced services is to establish price points...

Best Practice Metrics for Tower-based I&O Services As we continue our 5-part series on Normalizing Your I&O RFP Proposals:  Solid Metrics You Can Operationalize, we...

With the advent of the digital enterprise where more and more organizations are executing to their digital agenda, new technologies are being deployed across industries...

You run your business every day and your experience qualifies you for your role.  But how often do you engage outside consulting firms?  Do you...

SLAs, or service-level agreements, are standard within the IT outsourcing landscape. As large enterprises have outsourced more IT functions – everything from application hosting, to...

Migrating to S/4HANA is a huge endeavor that requires the participation of both internal stakeholders and external advisors to enable a successful transition. In my...

As we enter a new year and companies look for ways to improve their processes, there is no better time to review your templates and...

Negotiations with the likes of Accenture, Deloitte, EY, Capgemini, and PwC for strategic transformation initiatives are huge endeavors that can result in future headaches and...

On December 18th 2017, U.K. Insurance Co-Op Group’s CIS General Insurance Limited (CISGIL) filed a breach of contract lawsuit against IBM United Kingdom Limited.  The...

The current administration crackdowns on H-1B and L-1 visas for technology workers in foreign countries has been going on for months now.  President Trump’s ‘Hire...

Congratulations!  After an exhaustive (and probably exhausting) selection process, you’ve finally chosen the Systems Integrator (SI) who is going to lead you to the ERP...

Have you ever noticed how much time your consultant invests in producing a status report for your program? Filled with the appropriate amount of industry buzzwords, these...

How a Fortune 500 company saved millions using this win-win negotiation tactic When it comes to renewing IT contracts, cost optimization is typically top of...

5 Key Strategies to Drive Reductions in OPEX Over 80% of all maintenance renewals are based on the calendar year.  The window for companies to...

Cost pressures on large IT-enabled business transformations can be intense.  It is not surprising that program managers often become blinded to the risks they take...

As a life-long Cleveland sports fan, I’ve come to appreciate first-hand the difficulty of assembling a winning team, let alone a championship caliber team.  The...

Sounds like a simple question, but the answer may be more complex than you think.  SAP had a tagline that read, “The best-run businesses run...

It’s inevitable.  Every year new targets are set to reduce OPEX (OPerational EXpenses). Whether you’re the one responsible for setting the targets or accountable for...

On June 19th 2017, India-based IT and Engineering services firm HCL Technologies filed a countersuit against American brewery MillerCoors and parent Molson Coors Brewing Company. ...