Managed Services

Who Should Own Your Enterprise AI, You or Your MSP? A Strategic Breakdown

June 26, 2025
Scott Braverman
Reading Time: 3 minutes

As artificial intelligence becomes a pillar of enterprise innovation, organizations are making a pivotal decision: Should you own your AI…

Categories: Artificial Intelligence, Managed Services

When Your Managed Services Contract is Older Than Your Tech Stack: It’s Time for a Reset

June 24, 2025
Ally Kuppens
Reading Time: 4 minutes

Technological advances have fundamentally disrupted Managed Services models. As a result, most aged agreements are no longer fit for your…

Categories: Managed Services

4 Actions to Enable GenAI Success in Field Services

October 29, 2024
Scott Braverman
Reading Time: 4 minutes

Generative AI is redefining field services, but organizations must evaluate their MSP's GenAI strategies to ensure alignment with their business…

Categories: Managed Services

5 Costly Mistakes in Infrastructure Outsourcing

October 10, 2023
Greg Hall
Reading Time: 5 minutes

Consider yourself warned. These mistakes when outsourcing your managed service provider can derail your efforts, erode your business case, and…

Categories: Cost Optimization, IT Services, Managed Services

5 Opportunities to Optimize Third-Party IT Services Spend

September 19, 2023
Greg Hall
Reading Time: 4 minutes

An optimized IT services portfolio helps companies maximize cost efficiency and manage risks so they can instead focus on strategically…

Categories: Cost Optimization, IT Services, Managed Services

Key Trends Disrupting Your I&O Strategy

June 27, 2023
Greg Hall
Reading Time: 4 minutes

As managed services (both infrastructure and application support) providers adapt their go-to-market strategies, customers must plan ahead to properly form…

Categories: I&O Services, Managed Services

Kyndryl Forcing Migrations to The Public Cloud: What Customers Need to Know to Be Prepared

March 22, 2023
UpperEdge
Reading Time: 4 minutes

Private managed cloud providers are accelerating and disrupting customer journeys to the public cloud. This includes Kyndryl, an IBM spin-off…

Categories: Cloud, IBM, Managed Services

Managed Infrastructure Services: Two Companies on Vastly Different Trajectories

February 9, 2021
Greg Hall
Reading Time: 4 minutes

How IBM’s NewCo split and Atos’s up-and-coming presence in North America are changing the managed infrastructure services landscape There has…

Categories: Managed Services

6 Expense Reduction Measures to Optimize Your Third-Party SAP Managed Services Spend

April 2, 2020
Justin Parker
Reading Time: 4 minutes

When it comes to IT spending, it’s never about how much an organization spends as a percent of revenue, it’s…

Categories: Managed Services, SAP

Building Elasticity in Outsourced Managed Services

February 18, 2020
Greg Hall
Reading Time: 5 minutes

There are always risks involved with outsourcing IT services, but this is especially true when outsourcing critical managed services such…

Categories: Application Management Services, Managed Services

Managed Services

Who Should Own Your Enterprise AI, You or Your MSP? A Strategic Breakdown

When Your Managed Services Contract is Older Than Your Tech Stack: It’s Time for a Reset

4 Actions to Enable GenAI Success in Field Services

5 Costly Mistakes in Infrastructure Outsourcing

5 Opportunities to Optimize Third-Party IT Services Spend

Key Trends Disrupting Your I&O Strategy

Kyndryl Forcing Migrations to The Public Cloud: What Customers Need to Know to Be Prepared

Managed Infrastructure Services: Two Companies on Vastly Different Trajectories

6 Expense Reduction Measures to Optimize Your Third-Party SAP Managed Services Spend

Building Elasticity in Outsourced Managed Services

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