IT Sourcing

Enterprise SaaS Account Team Turnover Is Increasing: Here’s Why It Matters

May 5, 2026
Adam Mansfield
Reading Time: 4 minutes

There’s a noticeable shift happening across enterprise SaaS relationships. Customers working with vendors like Microsoft, Salesforce, and ServiceNow are increasingly…

Categories: Cloud, IT Sourcing, Risk Management

The Modern-Day TPA: Your First Line of Defense in an AI-Driven World

March 31, 2025
Dave Blake
Reading Time: 7 minutes

Why choosing the right modern third-party advisor is now a strategic leadership decision in an AI-driven world. The Commercial Rules…

Categories: Contract Negotiations, Digital Transformation, IT Services, IT Sourcing

How SAP’s Latest Announcements Impact Your Transformation Journey

January 29, 2025
Zach Frye
Reading Time: 4 minutes

Key Insights on Leadership Changes, ECC Support Extension, and AI Investments to Strengthen Your SAP Negotiation Strategy Yesterday, SAP conducted…

Categories: Cloud, IT Sourcing, SAP, SAP RISE

6 Ways to Improve the “Strategic” in Your Strategic Procurement Plan

April 19, 2022
Greg Hall
Reading Time: 4 minutes

As a procurement professional, improving the value you provide to your organization should be at the top of your to-do…

Categories: IT Sourcing

3 Details to Negotiate in IT Outsourcing Agreements

January 25, 2022
Adam Mansfield
Reading Time: 3 minutes

When looking to structure an IT outsourcing relationship with a chosen provider and seeing the issues that come up throughout…

Categories: Contract Negotiations, IT Sourcing

How to Make Your SLAs Meaningful in SaaS Cloud Agreements

December 28, 2021
Adam Mansfield
Reading Time: 5 minutes

A service level agreement (SLA) is an agreement between a cloud service provider and an organization that guarantees a minimum…

Categories: Application Management Services, Cloud, Contract Negotiations, IT Sourcing, System Integrators

Bear Market IT Services Sourcing Strategies: 4 Actions You Must Take Now

March 24, 2020
Greg Hall
Reading Time: 3 minutes

There is no denying we are in uncertain and unprecedented times. As the longest bull market in modern history comes…

Categories: IT Services, IT Sourcing

How to Establish and Maintain Control of a Fixed Price Outsourcing Agreement

December 12, 2019
Greg Hall
Reading Time: 4 minutes

Managing Change with Deadband, ARC, and RRC Metrics A best practice to address changes to your scope of outsourced services…

Categories: Application Management Services, IT Sourcing

Normalizing Your I&O RFP Proposals: Solid Application Management Metrics You Can Operationalize

May 28, 2019
Greg Hall
Reading Time: 5 minutes

Best Practice Metrics for Tower-based I&O Services As we continue our 5-part series on Normalizing Your I&O RFP Proposals: Solid…

Categories: Application Management Services, I&O Services, IT Sourcing

Normalizing Your I&O RFP Proposals: Solid Network Metrics You Can Operationalize

May 7, 2019
Greg Hall
Reading Time: 7 minutes

Best Practice Metrics for Tower-based I&O Services As we continue our 5-part series on Normalizing Your I&O RFP Proposals: Solid…

Categories: I&O Services, IT Sourcing

IT Sourcing

Enterprise SaaS Account Team Turnover Is Increasing: Here’s Why It Matters

The Modern-Day TPA: Your First Line of Defense in an AI-Driven World

How SAP’s Latest Announcements Impact Your Transformation Journey

6 Ways to Improve the “Strategic” in Your Strategic Procurement Plan

3 Details to Negotiate in IT Outsourcing Agreements

How to Make Your SLAs Meaningful in SaaS Cloud Agreements

Bear Market IT Services Sourcing Strategies: 4 Actions You Must Take Now

How to Establish and Maintain Control of a Fixed Price Outsourcing Agreement

Normalizing Your I&O RFP Proposals: Solid Application Management Metrics You Can Operationalize

Normalizing Your I&O RFP Proposals: Solid Network Metrics You Can Operationalize

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