IT Sourcing

Best Practice Metrics for Tower-based I&O Services As we continue our 5-part series, we turn our attention to hosting metrics.  If you missed Part 1...

Over this past year, we have written about everything from high profile IT vendor lawsuits to ERP implementation best practices.  We always strive to create...

It is not hard to come across a blog or article that covers the “must haves” or “gotchas” in an IT outsourcing agreement and, for...

The sourcing and selection of your IT Services partner often spans over several months and requires significant time and effort from your cross-functional teams. Closing...

Are you confident in the long-term viability of your current cloud service provider (CSP)? Though many companies have short-term needs or a current project in mind when selecting...

Move over SAP, you are no longer alone in being sued with regards to California’s state payroll system.   While the failed implementation of the California...

If you have purchased Oracle software before, you are most likely familiar with how Oracle has set up different silos with on-premise licensing.  These silos...

More than once in SAP’s Q1 earnings announcement, Bill McDermott said, “We want CRM.”  He made it clear that surpassing the current CRM leader, Salesforce,...

SLAs, or service-level agreements, are standard within the IT outsourcing landscape. As large enterprises have outsourced more IT functions – everything from application hosting, to...

ServiceNow announced the results of its 2017 fiscal year earnings last night. Although they missed their revenue guidance by ~$3M, they had very strong financial...