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I had a feeling ServiceNow was going to make news in 2020 but who knew so many key announcements would come this early in the...

As we have written before, ServiceNow is evolving quickly and is not the same company that it once was.  It is becoming a cloud giant...

Since ServiceNow’s inception back in 2004, it has been known — right or wrong — as an IT helpdesk vendor. It was perceived as a...