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Cloud vendors are continually working to improve their products in order to make them more valuable to their customers and prospects.  These “upgrades” (as the...

As we have written before, ServiceNow is evolving quickly and is not the same company that it once was.  It is becoming a cloud giant...

As you prepare for any negotiation, it is important to first assess and understand the goals and objectives of the party sitting across the table...

If you are a longstanding ServiceNow customer, chances are you initially engaged ServiceNow as an IT helpdesk or ticketing tool. But over the last several...