Who Should Own Your Enterprise AI, You or Your MSP? A Strategic Breakdown June 26, 2025 Scott Braverman Reading Time: 3 minutes As artificial intelligence becomes a pillar of enterprise innovation, organizations are making a pivotal decision: Should you own your AI… Read More Categories: Artificial Intelligence, Managed Services
When Your Managed Services Contract is Older Than Your Tech Stack: It’s Time for a Reset June 24, 2025 Ally Kuppens Reading Time: 4 minutes Technological advances have fundamentally disrupted Managed Services models. As a result, most aged agreements are no longer fit for your… Read More Categories: Managed Services
4 Actions to Enable GenAI Success in Field Services October 29, 2024 Scott Braverman Reading Time: 4 minutes Generative AI is redefining field services, but organizations must evaluate their MSP's GenAI strategies to ensure alignment with their business… Read More Categories: Managed Services
5 Costly Mistakes in Infrastructure Outsourcing October 10, 2023 Greg Hall Reading Time: 5 minutes Consider yourself warned. These mistakes when outsourcing your managed service provider can derail your efforts, erode your business case, and… Read More Categories: Cost Optimization, IT Services, Managed Services
5 Opportunities to Optimize Third-Party IT Services Spend September 19, 2023 Greg Hall Reading Time: 4 minutes An optimized IT services portfolio helps companies maximize cost efficiency and manage risks so they can instead focus on strategically… Read More Categories: Cost Optimization, IT Services, Managed Services
Key Trends Disrupting Your I&O Strategy June 27, 2023 Greg Hall Reading Time: 4 minutes As managed services (both infrastructure and application support) providers adapt their go-to-market strategies, customers must plan ahead to properly form… Read More Categories: I&O Services, Managed Services
Kyndryl Forcing Migrations to The Public Cloud: What Customers Need to Know to Be Prepared March 22, 2023 UpperEdge Reading Time: 4 minutes Private managed cloud providers are accelerating and disrupting customer journeys to the public cloud. This includes Kyndryl, an IBM spin-off… Read More Categories: Cloud, IBM, Managed Services
Managed Infrastructure Services: Two Companies on Vastly Different Trajectories February 9, 2021 Greg Hall Reading Time: 4 minutes How IBM’s NewCo split and Atos’s up-and-coming presence in North America are changing the managed infrastructure services landscape There has… Read More Categories: Managed Services
6 Expense Reduction Measures to Optimize Your Third-Party SAP Managed Services Spend April 2, 2020 Justin Parker Reading Time: 4 minutes When it comes to IT spending, it’s never about how much an organization spends as a percent of revenue, it’s… Read More Categories: Managed Services, SAP
Building Elasticity in Outsourced Managed Services February 18, 2020 Greg Hall Reading Time: 5 minutes There are always risks involved with outsourcing IT services, but this is especially true when outsourcing critical managed services such… Read More Categories: Application Management Services, Managed Services