- John Belden
- Reading Time: 3 minutes
In the latest episode of "Insights for IT Negotiations," hosts John Belden and Kylie Chisholm talk with Michael Casey and…
- Categories: Artificial Intelligence
GenAI
- Erik Bullard
- Reading Time: 4 minutes
Salesforce's new Agentforce offering seems to be a culmination of capabilities from recent Salesforce acquisitions. Here is how the most…
- Categories: Salesforce
- Scott Braverman
- Reading Time: 4 minutes
Generative AI is redefining field services, but organizations must evaluate their MSP's GenAI strategies to ensure alignment with their business…
- Categories: Managed Services
- Olivia Sullivan
- Reading Time: 3 minutes
After a strong Q2 earnings report, ServiceNow CEO, Bill McDermott said that his product and engineering teams remain focused on…
- Categories: ServiceNow
Generative AI is revolutionizing industries by automating tasks, generating content, and enhancing decision-making. As these technologies rapidly advance, they are…
- Categories: Artificial Intelligence
- John Belden
- Reading Time: 3 minutes
The Systems Integration (SI) landscape is undergoing a disruption driven by Generative AI (Gen AI). AI is rapidly gaining traction…
- Categories: Artificial Intelligence
During Knowledge 2024, ServiceNow and Microsoft executives announced an integration between ServiceNow’s Now Assist and Microsoft’s Copilot for Microsoft 365…
- Categories: Microsoft, ServiceNow
- Adam Mansfield
- Reading Time: 7 minutes
At the end of February 2024, Salesforce announced the “public Beta availability” of Einstein Copilot, a new customizable, conversational, and…
- Categories: Salesforce