How to Make Your SLAs Meaningful in SaaS Cloud Agreements December 28, 2021 Adam Mansfield No Comments Reading Time: 5 minutes A service level agreement (SLA) is an agreement between a cloud service provider and an organization that guarantees a minimum… Read More Categories: Application Management Services, Cloud, Contract Negotiations, IT Sourcing, System Integrators
What You Need to Know About Workday’s Standard SLA and Service Credits March 4, 2021 Erwann Couesbot No Comments Reading Time: 4 minutes A service-level agreement (SLA) defines the level of service you expect from a vendor and lays out the metrics by… Read More Categories: Workday