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negotiating SLAs

How to Make Your SLAs Meaningful in SaaS Cloud Agreements

December 28, 2021
Adam Mansfield
Reading Time: 5 minutes

A service level agreement (SLA) is an agreement between a cloud service provider and an organization that guarantees a minimum…

Categories: Application Management Services, Cloud, Contract Negotiations, IT Sourcing, System Integrators

What You Need to Know About Workday’s Standard SLA and Service Credits

March 4, 2021
Erwann Couesbot
Reading Time: 4 minutes

A service-level agreement (SLA) defines the level of service you expect from a vendor and lays out the metrics by…

Categories: Workday

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