Normalizing Your I&O RFP Proposals: Solid Hosting Metrics You Can Operationalize April 23, 2019 Greg Hall Reading Time: 6 minutes Best Practice Metrics for Tower-based I&O Services As we continue our 5-part series, we turn our attention to hosting metrics.… Read More Categories: I&O Services, IT Sourcing
Normalizing Your I&O RFP Proposal: Solid Help Desk Metrics You Can Operationalize March 29, 2019 Greg Hall Reading Time: 4 minutes Best Practice Metrics for Tower-based I&O Services When going to market to secure proposals for Infrastructure and Outsourcing (I&O) services,… Read More Categories: I&O Services, IT Sourcing