UpperEdge

UpperEdge’s IBM Supplier Scouting Reports have predicted for more than 9 months that leadership of the century-old firm would soon transition from Sam Palmisano to...

With Oracle’s fiscal year-end of May 31st fast approaching and market demand rising (much of it pent-up from the last couple of years), many organizations are now looking to up their investment. Historically this is Oracle’s highest revenue quarter because it aggressively promotes “great deals” to drive sales. But when most organizations review their prior transactions, they may wonder how great those deals worked out to be. The problem is generally not with the quality of Oracle’s products, but rather with the relationship and commercial terms. The most common frustrations we hear from corporate customers involve: * Inconsistent discounting on incremental purchases * The cost-value ratio of support, given cumulative increases in fees * Inability to eliminate or reduce support costs for products no longer in use.