ServiceNow’s Consumption Trap: What Every Customer Needs to Know April 9, 2026 Adam Mansfield Reading Time: < 1 minutes Consumption-based pricing is rapidly becoming the norm, especially with AI. In this episode, we break down ServiceNow’s hybrid consumption… Read More
How Generative AI Accelerated a Complex SAP Transformation March 23, 2026 John Belden Reading Time: < 1 minutes In this episode of Insights for IT Negotiations, we take a deeper dive into one of the most talked-about topics… Read More
SaaS Vendor Complaints and Contract Risks in 2026 February 26, 2026 Adam Mansfield Reading Time: < 1 minutes In this episode of Insights for IT Negotiations, Adam Mansfield and Kylie Chisholm break down the top frustrations enterprise… Read More
Beating the Odds: Governance, SAP RISE, and AI in a Major IT Transformation January 29, 2026 John Belden Reading Time: < 1 minutes What does it take to successfully navigate a massive IT transformation without ending up in the headlines? In this… Read More
How Strong SLA Frameworks Drive Better MSP Performance December 22, 2025 Ally Kuppens Reading Time: < 1 minutes Many organizations still focus heavily on SLA metrics like uptime and ticket closure rates, but those metrics alone do… Read More
From Risk to Reward: How SaskPower Achieved a Smooth S/4HANA Go-Live with Jesse Webb November 6, 2025 John Belden Reading Time: < 1 minutes In this episode of Insights for IT Negotiations, hosts John Belden and Kylie Chisholm sit down with Jesse Webb,… Read More
Dreamforce 2025: Salesforce’s AI Push, AELA Explained, and What It Means for Your Renewals October 31, 2025 Adam Mansfield Reading Time: < 1 minutes In this episode of Insights for IT Negotiations, host Kylie Chisholm is joined by Adam Mansfield, UpperEdge’s Salesforce Practice… Read More
Navigating Salesforce Renewals and the Reality Behind “Agentforce” October 7, 2025 Adam Mansfield Reading Time: < 1 minutes In this episode of Insights for IT Negotiations, host Kylie Chisholm talks with Adam Mansfield, UpperEdge’s Salesforce Practice Advisory… Read More
Microsoft Eliminates EA Volume Discounts: What It Means for Enterprise Customers August 28, 2025 John Belden Reading Time: < 1 minutes In this episode of Insights for IT Negotiations, UpperEdge’s Adam Mansfield joins to break down Microsoft’s recent announcement to… Read More
How Generative AI is Reshaping SAP Brownfield Implementations with Ryan McGhee July 28, 2025 John Belden Reading Time: < 1 minutes In this episode of Insights for IT Negotiations, UpperEdge’s Ryan McGhee joins John Belden and Kylie Chisholm to explore… Read More