SaaS Vendor Complaints and Contract Risks in 2026 February 26, 2026 Adam Mansfield Reading Time: < 1 minutes In this episode of Insights for IT Negotiations, Adam Mansfield and Kylie Chisholm break down the top frustrations enterprise… Read More
Is SaaS Dead? The Truth About Enterprise Renewals February 19, 2026 Adam Mansfield Reading Time: < 1 minutes Is SaaS vendors really in trouble or is that narrative overblown? Adam Mansfield breaks down the growing concern over… Read More
SaaS Vendors’ New Trick: Multiplying Pricing Caps by Term Length October 2, 2025 Adam Mansfield Reading Time: < 1 minutes SaaS vendors are sliding a nasty detail into SaaS renewal term price protections: taking a “3–5% cap” and multiplying… Read More
Renewal Pricing Tied to Real Usage? August 29, 2025 Adam Mansfield Reading Time: < 1 minutes SaaS vendors often push programmatic renewal price increases—whether you used the product’s features (new or existing) or not. Here’s… Read More
Salesforce’s New Agentforce Pricing Plans: All About Getting You to Start Using August 22, 2025 Adam Mansfield Reading Time: < 1 minutes In this episode, Adam Mansfield, Salesforce Practice Leader at UpperEdge and industry expect, explains what the new Pay-As-You-Go and… Read More
Salesforce Agentforce: Define Every Action or Pay the Price August 21, 2025 Adam Mansfield Reading Time: < 1 minutes Adam Mansfield, UpperEdge’s Salesforce Practice Leader, explains why getting full transparency (i.e., defining an “action," understanding the licensing metric,… Read More
Microsoft Ends EA Volume Discounts – What It Means for You August 13, 2025 Adam Mansfield Reading Time: < 1 minutes Effective November 1, 2025, Microsoft will eliminate EA volume-based discounts for online services like Microsoft 365 and Dynamics 365.… Read More
A Different SaaS Renewal Negotiation Tactic to Consider August 12, 2025 Adam Mansfield Reading Time: < 1 minutes Adam Mansfield, Practice Leader at UpperEdge, shares a nuanced negotiation approach for SaaS vendors like Salesforce, Microsoft, and SAP.… Read More
Microsoft FY25 Q4 Earnings: Beat Expectations driven by Azure Growth and Copilot Adoption August 4, 2025 Adam Mansfield Reading Time: < 1 minutes Microsoft closed FY25 with strong revenue growth, fueled by Copilot adoption, E5 momentum, and Azure’s breakout 39% growth. Adam Mansfield,… Read More
The Flexibility Mirage: What SaaS Vendors Don’t Want You to See July 11, 2025 Adam Mansfield Reading Time: < 1 minutes Many SaaS contracts lack an appropriate degree of flexibility that leads to enterprise customers having to make unplanned and significant… Read More